Shipping Policy

Shipping Locations

We currently ship our products across India. At this time, we do not offer international shipping.

Order Processing Time

All orders are processed within 1–3 business days after order confirmation.

Orders are not processed or shipped on Sundays or public holidays.

In case of high order volume or unforeseen circumstances, shipments may be delayed. Customers will be informed accordingly.

Shipping Method & Partners

Orders are shipped through trusted third-party courier and logistics partners.

The shipping method and courier partner may vary based on your location and product availability.

Estimated Delivery Time

Delivery timelines depend on your location and courier partner.

Estimated delivery time is usually 8–10 business days from the date of dispatch.

Remote or rural areas may take additional time for delivery.

Shipping Charges

Shipping charges, if applicable, will be clearly mentioned at the checkout page before order confirmation.

Any additional charges such as COD fees (if applicable) will also be displayed during checkout.

Order Tracking

Once your order is shipped, tracking details will be shared via email, SMS, or WhatsApp.

You can use the tracking information to monitor the delivery status of your order.

Delivery Issues

Please ensure that the shipping address and contact details provided during checkout are accurate.

We are not responsible for delivery delays or failures caused by incorrect address details, unavailability of the recipient, or courier-related issues beyond our control.

Damaged or Lost Shipments

If you receive a damaged product or if your order is lost in transit, please contact us within 48 hours of delivery or expected delivery date.

We will coordinate with the courier partner to resolve the issue as per our internal policies.

Address Changes

Once an order is placed, shipping address changes may not be possible.

Please contact us immediately if you need to request an address modification.

Contact Information

For any questions regarding shipping or delivery, please reach out to us through the contact details available on https://durgalegacy.com/contact-us