Refund and Returns Policy

Returns

We accept returns only in cases where the product received is damaged, defective, or incorrect.

Return requests must be raised within 48 hours of receiving the product.

Products must be unused, unwashed, and in their original condition with all tags, packaging, and accessories intact.

Products showing signs of use, damage after delivery, or tampering will not be eligible for return.

Non-Returnable Items

Certain items may not be eligible for return due to hygiene or other reasons.

Any such exclusions will be clearly mentioned on the product page or at the time of purchase.

Return Process

To initiate a return, please contact us through the contact details available on https://durgalegacy.com.

You may be required to share images or videos of the product for verification before the return is approved.

Once approved, return instructions will be shared with you.

Refunds

Refunds are issued only after the returned product has been received and inspected by our team.

If approved, refunds will be processed to the original mode of payment.

Refund processing may take 7–10 business days, depending on your bank or payment provider.

Replacement

In eligible cases, we may offer a replacement instead of a refund, based on product availability.

Replacement products will be shipped after the returned item has been received and verified.

Shipping Charges

Shipping charges are non-refundable unless the return is due to a damaged, defective, or incorrect product.

If a return is approved for reasons other than our error, return shipping costs may be borne by the customer.

Cancellation

Orders can be cancelled only before they are shipped.

Once an order has been dispatched, cancellation requests will not be accepted.

Delayed or Missing Refunds

If you have not received a refund after the stated processing period, please check with your bank or payment provider first.

If the issue persists, contact us through https://durgalegacy.com/contact-us for assistance.

Contact Information

For any questions related to returns, refunds, or cancellations, please reach out to us using the contact details available on https://durgalegacy.com/contact-us.